Whenever you visit a doctor or dentist or all a company to ask about something you will probably be greeted by a friendly person who will take your message, tell you what to do or put you through to someone who can help.
This person is a receptionist and their job is all about talking to people and communicating information.
Although what a receptionist does varies depending on where they are working, there are many tasks that stay the same.
These include talking to people who phone their company and people who visit personally. A receptionist also arranges appointments for people.
Receptionists need to be incredibly organised as the filing, word processing, book keeping and banking of the company can all be part of their job. If necessary, receptionists will also send out accounts to clients and receive payments.
It is certainly a job for people who are tidy, efficient, able to arrange times and dates for other people and able to sort piles of paper effectively.
A receptionist may also work in more specialised areas such as in hotels and other parts of the hospitality industry. In hotels it means that not only do they have to deal with all the usual paperwork of a business they also have to make reservations in the hotel, check guests in and out of the hotel and inform visitors about places of interest.
If working in doctor’s surgeries, hair and beauty salons, receptionist have or organise bookings, charge the client for the treatment, handle money and be able to deal with changes in a busy schedule.
Some receptionists who work for a sales company are also responsible for informing customers of prices and specials that are available.
For more information about how to become a receptionist or any other job you’re interested in, get your hands on a copy of the job guide from your school, your careers advisor, your Indigenous education unit or if you live in the city, look up your nearest Centrelink career reference.
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